Frequently asked Questions
1. What are my payment options?
We accept all major credit cards as well as Apple Pay and Paypal
2. I'm having trouble placing my order online. What should I do?
We can be reached 9a.m.-2:00p.m. CST at 817-501-8503, M-Th. We can also be reached through email at thejewelryjunkie@hotmail.com. It is our goal to return all emails in 24hrs M-F. We are closed every Saturday and Sunday and major holidays.
3. Why am I paying retail prices on my wholesale account?
If you haven't been approved for a wholesale account, please go through the entire approval process shown on our wholesale page here: https://www.thejewelryjunkie.com/pages/wholesale-information
Once you are approved and have logged in to your wholesale account, you will not be charged retail prices as long as you meet your minimum purchase requirement of $200 or more retail pricing for orders and re-orders. This total will actually be $100 with your wholesale account and will show the 50% off discount off each item as "sale" in the upper left corner. The discount will take place at checkout as long as you are logged in to your account and you have met the minimum purchase requirement.
4. Can you update/change my password for me?
For your own security, your sign-in information is only visible to you. We cannot access your password and you must go through the “forgot password link” to change/create your individual password.
5.Can I call my orders in over the phone?
We are always happy to assist you in ordering the products that you love, although we prefer for you to order online. You can see the pictures of the items as you order, which helps eliminate order errors. However, should you need to call an order in, we will happily help you in placing it. Please have the item #’s and quantities ready. We can be reached M-TH from 9-2 CST
6. Why do you need a copy of my Tax ID for a wholesale account?
State Law requires that we keep your papers on file for all tax exempt customers. If you have not submitted that to us yet, please make sure that you do as soon as possible so that we can continue to provide you with the products you love.
7.There are items missing from my order that I received, what do I do?
Contact us within 48 hours of receipt to report any missing or damaged items and we will get them right out to you.
8. My order has back-ordered items, why? If an item is on back order, we will sometimes ship to you the items that we do have, and send a separate shipment containing the back-ordered items just as soon as we have them available which is usually only a week or less. We thank you for your patience in these situations.
9. Why do the products I received not look exactly like what I ordered?
Due to the hand crafted nature of our creations and due to the uniqueness of natural materials, variations will occur in color and size. Please keep this in mind when ordering.
10. Can I customize?
We no longer are able to do custom orders.
11. Do I have to pay more shipping for back order items?
When an item is placed on a back order and we ship you a partial order, you will not be charged any additional shipping costs. We want to get your hand crafted products to you as quickly as we can without having to wait. We will ship to you what we have, and then send the back order items at our cost just as soon as we have it available.
12. Do you save my payment information?
For your own security, we no longer keep your payment information on file. You will need to enter in a credit card every time you place an order.
13. Do you zip code protect?
Yes, we do zip code/area protect as long as you place a minimum order of $100 every 4 months.
