Returns, Exchanges and Repairs

Product Exchanges

  • No refunds are offered on our merchandise, so please choose carefully.
  • Exchanges are offered on product within 14 days of receipt.
  • There is a 10% restocking fee on all returned merchandise. 
  • Please email thejewelryjunkie@hotmail.com for authorization to exchange. 
  • Merchandise must be returned in new condition.  
  • Returned item(s) will be substituted for alternate merchandise upon receipt of the returned product.
  • Customer will be charged accordingly for price differences.   
  • Customer will be responsible for all shipping charges.
  • Please note, custom and personalized items cannot be returned or exchanged

Product Repairs

A 6 month repair warranty is available on all products.   Please return defective product to The Jewelry Junkie with the original dated invoice from the Jewelry Junkie or a receipt from retailer. The Jewelry Junkie will repair or substitute the damaged product with similar product of equal value.  All repairs should be mailed to:  The Jewelry Junkie, 405 West Kennedale Parkway, Kennedale, TX  76060

Customer will be responsible for all shipping charges.

Variations

The Jewelry Junkie personally hand crafts all of our creations in the United States. Due to the uniqueness of natural materials, variations will occur in color and size.