Exchanges & Repairs
Damages and shortages must be reported within 48 hours of delivery receipt of merchandise. The Jewelry Junkie will email a pre-paid shipping label for the return of the product for damages reported within 48 hours of receipt. Damages reported outside of the 48 hour time frame will still be covered under our repair warranty; customer will be responsible for return shipping.
Exchanges are offered on product within 14 days of receipt. Please email firstname.lastname@example.org authorization. Merchandise must be returned in new condition. Returned item(s) will be substituted for alternate merchandise upon receipt of the returned product. Customer will be charged accordingly for price differences. No refunds are offered on our merchandise, so please choose carefully.
***Please note, custom and personalized items cannot be returned or exchanged. However, they are covered under our repair program.
A 6 month repair warranty is available on all products. Please return defective product to The Jewelry Junkie with the original dated invoice from the Jewelry Junkie or a receipt from retailer. The Jewelry Junkie will repair or substitute the damaged product with similar product of equal value. All repairs should be mailed to: The Jewelry Junkie, 2363 Hwy 287 N Suite 110, Mansfield TX 76063
The Jewelry Junkie personally hand crafts all of our creations in the United States. Due to the uniqueness of natural materials, variations will occur in color and size.