1. What payment methods do you accept?
- We accept all major credit cards, Apple Pay, and PayPal.

2. I’m having trouble placing an order online. What should I do?
- You can reach us Monday through Thursday, 9:00 AM – 2:00 PM CST at 817-501-8503, or email us at thejewelryjunkie@hotmail.com. We aim to respond to all emails within 24 hours on weekdays. We're closed on weekends and major holidays.

3. Why am I seeing retail prices on my wholesale account?
- This happens if your wholesale account hasn’t been approved yet. Please follow the full approval process on our wholesale info page: Wholesale Info.
Once approved and logged in, you’ll see your wholesale discount (50% off retail) automatically applied at checkout, as long as you meet the $200 minimum order requirement (retail value).

4. Can you change my password for me?
- For your security, we can’t access your password. Please use the “Forgot Password” link on the login page to reset it.

5. Can I place an order by phone?
- We prefer online orders so you can view product images and avoid errors, but we’re happy to assist you by phone if needed. Have your item numbers and quantities ready. Call us Monday–Thursday, 9:00 AM – 2:00 PM CST.

6. Why do I need to submit my Tax ID for wholesale orders?
- State law requires us to keep your tax ID on file for all tax-exempt customers. Please send it in so we can keep your account active.

7. I’m missing items from my order. What should I do?
- Please contact us within 48 hours of receiving your order to report any missing or damaged items.

8. Why are some items in my order on backorder?
- If an item is out of stock, we may ship what’s available first, and send the backordered items separately as soon as they’re ready (usually within a week). Thanks for your patience!

9. Why don’t the items look exactly like the pictures?
- Our jewelry is handmade and uses natural materials, so slight differences in color and size are normal.

10. Can I request custom designs?
- We no longer accept custom orders.

11. Will I be charged extra shipping for backordered items?
- No, we’ll ship backordered items separately at no extra cost to you.

12. Do you store my payment information?
- For your safety, we don’t store payment details. You’ll need to enter your card info each time you order.

13. Do you offer zip code protection?
- Yes, we do! As long as you place an order of at least $100 every 4 months, we’ll protect your zip code area.